Frequently asked questions
Quick answers before you buy or book.
Find guidance on product selection, repairs, upgrades, payments, orders and website projects.
Products and orders
How do I choose the right laptop?
Start with the applications you use, the number of tasks you run together, your preferred screen size and any required ports. Our buying guides provide a useful checklist.
Can I confirm compatibility before buying an accessory?
Yes. Send the exact device model and the accessory you need. Compatibility depends on connector type, power requirements and system support.
How do I check an order?
Use the Order Tracking page with the details provided during checkout, or sign in to your account if you created one.
Where can I find payment guidance?
Review the Payment Instructions page and follow only the payment options shown during the secure checkout process.
Repairs and websites
What should I do before a repair?
Back up important files where possible, remove unnecessary accessories and describe when the issue started. Do not share account passwords in the enquiry form.
Will an upgrade work with every computer?
No. RAM, storage and other components must be checked against the exact model and its technical limits before installation.
What information helps with a website enquiry?
Explain your business, target audience, required pages, desired visitor actions and any features such as payments, forms or product management.