RETURNS & REFUNDS
Clear support when an order is not right
At LastingPC, customer satisfaction is important to us. We encourage customers to review product descriptions, specifications, condition and warranty information before placing an order.
Return period
Eligible return requests must be reported within 7 calendar days of receiving the product.
When a return may be considered
- You received a different product from the one ordered.
- The product has a verified hardware fault that was present at delivery.
- The product materially differs from its advertised description or specifications.
- The product arrived damaged during delivery.
Customers may be asked to provide the order number, proof of purchase, photographs, videos or other reasonable evidence to help us assess the request.
Return conditions
Returned products should include the supplied accessories, charger, packaging and other items received with the order, where applicable.
Products may be inspected to determine the cause of the reported issue.
Returns may be declined where the problem results from accidental damage, liquid damage, misuse, unauthorised repairs, tampering or other damage caused after delivery, subject to applicable consumer protection laws.
Change-of-mind returns are not automatically guaranteed. However, all applicable statutory consumer rights will be respected.
Refunds
Where a refund is approved, LastingPC will communicate the refund amount and processing arrangements to the customer.
Approved refunds will generally be returned through the original payment method where practicable. Where this is not possible, an alternative arrangement will be agreed with the customer.
Refund processing times may depend on the payment provider or financial institution.
Return delivery costs
Where a return results from an incorrect item supplied or a verified fault covered by our policy, LastingPC will determine and communicate an appropriate return delivery arrangement.
Where a return is approved for another reason, responsibility for return delivery costs will be communicated before the return proceeds, subject to applicable law.
How to request a return
- Contact LastingPC through an official customer-service channel.
- Provide your order number and a description of the issue.
- Include photographs, videos or other supporting evidence where relevant.
- Wait for return instructions before sending the product back.
This policy does not exclude any rights or remedies available to customers under applicable Nigerian law.